How do I cancel a transaction, stop AutoExtend, or unsubscribe?

These are different requests. If you only say “cancel,” “stop” or “cancel this transaction,” tell Support which item you mean so the correct action can be reviewed.

• Service order or charge: Ask Support to review the order, filing status and any refund request. Do not assume the transaction is an IRS bank withdrawal. A request does not mean a cancellation or refund has been completed.
• Future AutoExtend filing: Sign in, open My Tax Filings and review the Auto-extend next year setting for the relevant extension. Turning future automatic filing off does not undo an accepted extension or automatically refund a completed charge.
• Marketing emails: Use the unsubscribe link in the marketing email or ask Support to review your email preferences. Email preferences and AutoExtend enrollment are separate; changing one should not be described as changing the other.
• Scheduled IRS tax payment: Tell Support that you specifically mean the IRS payment and use the applicable IRS payment instructions. Canceling our service or unsubscribing from email does not cancel a scheduled tax payment.

Do not send a password, verification code, full SSN or card/bank details by email, chat or text.