Contact Support through your existing support ticket or the support channel on the website where you created your account. State that you want an account-closure or privacy review. Support may need to verify account ownership through a secure process.
A chatbot cannot delete your account, erase filed tax records or confirm that a privacy request is complete. Some records may need to be retained under applicable requirements. Support will review what can be done and explain the outcome.
If your goal is to stop marketing emails or future AutoExtend filings, say so explicitly: those preferences are separate from account deletion. Unsubscribing does not cancel a scheduled filing or payment, and closing an account does not withdraw an extension already accepted by the IRS.
Never send your password, verification code, full SSN, tax documents or full payment details in a public message, chat, email or SMS. Use only the secure process Support provides for any necessary verification.
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