My paid or rejected extension is missing. Should I start over and pay again?

Do not create a new paid filing just because an extension you already submitted is missing from the screen. Support should help locate the existing filing first.

1. Sign into the brand and account used for the original filing. If you may have used a different email address, check that account as well.
2. Open My Tax Filings, choose the correct tax year and Personal or Business filing type, and look for the existing extension.
3. If it is present and was not accepted, open its rejection details and use Correct and Resubmit where available. Correcting the same taxpayer’s original extension does not require another service fee.
4. If the record or correction control is still missing, reply to Support with the tax year, filing type and a description of what the screen shows. Support will review the account and filing record.

A paid receipt alone is not IRS acceptance. Do not submit another extension while an existing filing is Pending. Do not send full SSNs, passwords, codes or payment details in chat, email or SMS.