The system is rejecting my spouse's SSN — what's wrong?

A few common causes:

• Formatting: Enter the SSN as digits only — no dashes or spaces (e.g., 123456789, not 123-45-6789).
• Wrong field: Make sure you are entering your spouse's SSN in the spouse SSN field, not the primary SSN field.
• Typo: Double-check the number against your spouse's Social Security card.
• ITIN: If your spouse has an ITIN instead of an SSN, enter the ITIN in the same field.

If the problem persists after checking the above, contact our support team and an agent will assist you directly.